Join our award winning team
Our goal: Number one Water Retailer of choice
At Water Plus, we're a down to earth, straightforward lot, with a passion for providing excellent customer service and making a difference in our community too.
It’s an exciting time to join our business and work in the water retail market supporting customers across England and Scotland.
The Forum Awards
Finalists for what we’re delivering at our business for customers – and our teams.
Customer Satisfaction Award winner
for Sustainable Customer Service, for our approach with customers and colleagues (in 2023). Finalists for 3 categories in 2025.
International Green Apple Environment Awards
10 Awards since November 2021, including awareness-raising with colleagues and for water management with customers in 2024.
British Chambers of Commerce Business Awards
Also Finalists for Responsible Business of the Year, 2024, Staffordshire Chambers of Commerce Business Awards
Better Society Award winners, 2024
Communication and Education category, for all the learning resources and development approach with our colleagues - and engaging customers.
Customer service
We think hard & smart about how to meet our customers' needs
We’re recruiting in all areas across all functions; including customer service roles, supporting the smaller customers in our Core Business and larger customers in our Prime Business.
If you join any of our customer service teams, you’ll be given the opportunity to gain a National Qualification in Customer Service, through our bespoke training program which is accredited by best practice leaders The Institute of Customer Service.
Apprentices
Great way to gain work-based experience
We have 20 apprenticeships happening across our business from Finance, Compliance, Digital, Cyber Security, IT, Change, Legal and Marketing. An apprenticeship is a great way to gain work-based experience in your chosen career path whilst gaining a recognised qualification. If you are interested in joining Water Plus and doing an apprenticeship, check out the latest roles on Indeed.
You can discover more about how apprentices work on the government website.
Employee benefits
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Your birthday off
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Health and Pension Plans
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Free access to fitness training
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Recognition and rewards
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Equality, Diversity & Inclusion
Our values
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Customer focused
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Straightforward
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A thirst for learning
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Push to improve
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Teamwork
Our offices & facilities
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Free parking
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Refreshed office and location, for 2025
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Collaborative work space, on one floor
Supporting our local community
We're passionate about our community and want to make a difference to deprived families and support young people and the unemployed into work.
Our great people do a lot of charity work and fundraising – raising over £40,000, since we started our business, for good causes including supporting families and children with illnesses (The Donna Louise), North Staffs Mind, Children in Need, Red Nose fundraising and helping support homeless people in the Stoke area (The Macari Centre).
We offer all our people the opportunity to get involved through our community days and fundraising events for our chosen charities.
More on our latest fundraising can be seen on our business social media - and on our Corporate Social Responsibility (CSR) and Sustainability page here – and some of our work with communities and our Volunteer Days are included in our Environment and CSR Report which you can find here. There are also details on the action we’re taking to help lower impacts on the environment we can all have.