We're sorry to hear you have something to complain about. We're here to help.
It's best to call us first on 0345 072 6072.
You'll be able to talk to a friendly voice and we'll do our best to resolve the matter straight away. The best times to call us are before 10am or after 4pm - but we're here for 8:30am to 5:30pm Monday to Friday (excluding Bank Holidays).
If you'd prefer, we can call you. Just tell us your contact telephone number, your name and your Water Plus account number and we'll call you within 2 business days. Request a call back here.
To make sure you get the quickest help, it's a good idea to check who might be best to talk to about your problem. For some things, you can go straight to your local water wholesaler.
Here's a handy quick list of who's best to contact for some things:
Contact us about:
If your business is based in England, you can find more information on how to go about a complaint, and what will happen, in our English complaints procedure. You can download the PDF to keep or print for yourself.
If your business is based in Scotland, you can find more information on how to go about a complaint, and what will happen, in our Scottish complaints procedure. You can download the PDF to keep or print for yourself.
If you'd prefer to follow the full complaints procedure, you can email firstname.lastname@example.org, or write to:
Water Plus Correspondence,
PO Box 337
We aim to respond to written correspondence within 10 business days.