Contact Us

We're here to help

With so many businesses starting to reopen, we’re currently getting high customer contact volumes. We’re sorry it’s taking us longer than usual to respond - we're working hard to support all our customers as quickly as we can.

In the meantime, you may be able to use your online MyAccount to help you today. In MyAccount you can:

..... and more, all at any time that suits you.

You can also pay your bill here, without having to log in to MyAccount.

Alternatively, you can call us on 0345 072 6072  

We're here to help from 8.30am to 5.30pm, Monday to Friday, except bank holidays. 

To avoid our busiest times, it's best to call before 10am and after 4pm, Tuesday to Friday.

If you're not completely happy with our service, you can find what you can do about that here.

Alternatively you can send us your question by filling in the form below and we can take it from there. The more information you can provide us, the quicker we can get back to you.


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You'll be able to view and download your bills online, easily manage your payments or Direct Debits and have all of your water accounts in one place.

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