If you've got a question or an issue, you should find the answer here. We've got lots of help and advice on everything from efficiency and saving money, your water and wastewater and how to switch from your current water supplier to us.
If you are having trouble understanding your bill, please visit this page where you can access a video guide and PDF. If you wish to pay, you can do so online here.
If you're not completely sure who your water retailer is, the easiest way to check is to simply look at your most recent water bill and who sent it.
When the water market deregulated, businesses in England automatically became a customer of the water retailer associated with the wholesaler in their region.
Find out more on deregulation and your water supplier.
If you’re experiencing any issues with your water quality, water supply you should speak to your wholesaler. You can find your wholesaler here and their emergency contact numbers here.
If you're a former United Utilities or Severn Trent business customer with water or wastewater issues, contact details for your wholesaler are listed below:If your sites are in Scotland then you should contact:
Scottish Water:
Water & sewerage emergencies: 0800 0778 778
Website: www.scottishwater.co.uk
If your water wholesaler can’t help, get in touch with us and we can talk you through the options we offer. Please call 0345 072 6072.
If you have a leak on your site/premises Water Plus can also provide a Leak Detection and Repair Service. You can also contact our team at advancedservices@water-plus.co.uk to see how we can help you with your requirements.
Please note: that this email inbox is monitored 8:30am to 5:30pm Monday to Friday, excluding Bank Holidays.
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