Help & Support

Former United Utilities or Severn Trent business customer? Your account is now serviced by Water Plus

Wondering what the new water market is all about? Take a look at our video for a quick and easy explanation:

Water Plus is a joint venture between United Utilities and Severn Trent Water, companies that have been in the water market for years. Between us we’ve put together a team of highly experienced water professionals, and experts from other industries, to ensure we have all the know-how to make buying water for your business easy.

What’s more, it’s all delivered with a friendly, can-do attitude. We’re confident this change is good news for you. Not only will we provide you with a refreshingly different and personal approach to service, we’ll help you save money too.

In this section you can find our full charges scheme and information on all charges for measured and unmeasured customers, including site area charges. Just select Severn Trent or United Utilities from the navigation menu to access the suitable information for your business.

Some important information - your deemed contract

You will continue to receive the same water and wastewater services as you do currently today. Your prices will remain the same as the prices you would have been charged by Severn Trent or United Utilities and your levels of service will be unaffected. When the retail aspects of your water and wastewater services transfer to Water Plus, you will have a “deemed contract” with us for the provision of those services.

The full terms and conditions of your deemed contract are available online - just select Severn Trent or United Utilities from the navigation menu to access the suitable information for your business. 

You will be free to switch to a different product (with a different price and terms and conditions) with either Water Plus or another retailer at any time. Find out more about our products and services here.

We’re here to help your business

We understand that all of these changes can be confusing so if you’d like to talk to one of our helpful advisors about your water account you can call us on 0345 072 6072​ or contact us by filling in our online form.

Water and wastewater issues

If you’re experiencing any issues with your water quality, water supply or have a leak, we have information to identify your wholesaler, as well as give you some help on your pipes and drains.

If you're a former United Utilities or Severn Trent business customer with water or wastewater issues, contact details for your wholesaler are listed below:

United Utilities:
Water & sewerage emergencies: 0345 072 6083
Severn Trent:
Water & sewerage emergencies: 0800 783 4444

If your sites are in Scotland then you should contact: 

Scottish Water:
Water & sewerage emergencies: 0800 0778 778



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