Help & Support

Here are our measured business charges for the United Utilities region.

If you used to be a United Utilities business customer and you’ve got a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a standing charge added on to this.

You can see the tariffs effective from 1 April 2021 in our charges at a glance 2021/22 or the full scheme of charges 2021/22.
 
If you need to check the prices for 1 April 2020 to 31 March 2021 you can here.


Got a question? Contact us online and we’ll get back to you as soon as we can.


Here's how we work out your charges


Water supply charges


This is the charge for all of the water supplied to your premises, it has 2 parts:

  • A charge per cubic metre (m3) of water used.

  • A standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter, sending bills and dealing with enquiries.


Wastewater charges


This is the charge for collecting and cleaning up your wastewater, it has 3 parts:

  • Foul drainage – taking away wastewater, based on how much water you’ve used.

  • Surface water drainage – taking away the rainwater that falls on your premises and drains into the sewer. It’s based on the size of your premises.

  • Highways drainage – taking away the rainwater that falls on the public highways and drains into the sewer. It’s based on the size of your premises.


​You can read more about United Utilities' wholesale charges for 2021/22 here.

 

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