Wholesaler water charges and emergency contact details

As your water retailer we provide services such as billing, meter reading, water efficiency and customer support.
The water wholesaler in your area is responsible for getting clean water to you and taking away, treating and cleaning wastewater.

In an emergency such as a mains water leak, or you having a problem with your water or none at all it’s best to contact your wholesaler directly. If you’re not sure who your wholesaler is we have a map below to help plus a list of all the wholesaler contact information.

Water and wastewater prices are set by the wholesaler in your area. We simply pass these costs on to you when we bill you, you pay us and we pay the wholesaler. Below are links to all the wholesaler’s charges so you can check the prices you pay.

Default scheme of charges by wholesale region 2020-21

Severn Trent
United Utilities
Affinity Water
Anglian Water
Bournemouth Water
Cambridge Water
East and Suffolk Water
South Staffs Water
South West Water
Southern Water
Thames Water
Yorkshire Water