Help & Support

Think you might have water quality issues? Find out what to do here.

When something is wrong with your water quality it is usually one of a few issues. Take a look at the information below to see if this explains what's happening.

In each of these cases you will need to contact your wholesaler, but you can also get in touch with us if you’re in doubt so we can help get things back to normal.

Discoloured water 

If your wholesaler has been working in the area and the pipes are disturbed, your water may be discoloured for a short period. This should be a short term problem only.

Your water looks white

Sometimes there are lots of tiny air bubbles in the water, making it look white or milky.

If your experiencing this, fill a glass with water and leave to stand for a few minutes. If the cloudiness clears from the bottom of the glass upwards, this shows the cloudy appearance has been caused by air. The tiny air bubbles will rise to the surface and the cloudy appearance will disappear. If the water does not clear in this way please contact your wholesaler.

Your water doesn’t taste or smell right

These are the most common symptoms if your water does not smell and taste as it usually does:
  • Smells of chlorine.
  • Earthy or musty taste and/or smell.
  • Rubber or plastic taste and/or smell.
  • Bitter taste.
  • Smell or taste of either petrol or diesel.

If you experience any of the above, please contact your wholesaler.

Lead Pipes

If you think your building has lead pipes for water, we recommend you get in touch with your wholesaler to have your pipes checked.  It is part of your duty of care to all users of the building to ensure the water is safe to drink.

Find out more about employer responsibilities for lead at work here.

Next steps

If you have any issues, please get in touch with your wholesaler. You can find your wholesaler using the wholesaler map (PDF download link).

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