We know it’s an uncertain time for many businesses and because of the coronavirus you may have difficulties in paying your business water bills.
To help with this, we're able to offer a repayment scheme.
You’re eligible for our Covid-19 Repayment Scheme if you’re having difficulties paying for your water as a direct result of the coronavirus or related government restrictions.
Please call us on 0345 072 6072 if you believe you’re eligible for this scheme. We may ask for evidence of this, which could include financial statements showing a reduction in cash flow.
If you’re eligible for our Covid-19 Repayment Scheme, we’ll work with you on a repayment plan that suits your individual circumstances, and ability to pay.
In most cases, the repayment scheme will be an advance plan or payment plan.
Advance plan – we set up a regular payment schedule that covers any outstanding amount you owe us and your future bills over an agreed time period.
Payment plan – we’ll set up a regular payment schedule to just pay the outstanding amount you owe us. Your regular bills will continue as normal and you’ll need to pay these too.
Advance plans are set up to make repayments over a period of 12 months. With our payment plans, you can spread your repayments over 3, 6, or 12 months. We’ll work with you to choose the best scheme and timescale, based on your circumstances and the effect Covid-19 has had on your business water use and finances.
While you’re on a Covid-19 Repayment Scheme, it’s important you make the regular payments we’ve agreed to.
If you have any problems in making your payments please get in touch, so we can help.
If you don’t keep up with your payment plan, and we can't agree something different, you’ll no longer be eligible for the scheme and we may charge you late payment fees and/or commence other enforcement activity such as cutting off your water supply or legal action to recover what you owe us.
Businesses that can pay their bills on time should continue to do so. If your ability to pay hasn’t been affected by coronavirus, billing and payment terms and conditions will carry on as normal and we reserve the right to carry out the enforcement activity explained in or terms and conditions.
This may include: