As part of our ongoing work to support you, we’ve got important tips on reducing water risks and limiting additional costs for your business on this page - along with information on payment plan options and extra help.
Managing your account online with MyAccount is the easiest way to keep it up to date, and in the advanced help section you’ll find answers to general account questions you may have too.
You can reach our teams, particularly if you have concerns about your water bills and the financial impact of Covid-19 on your business, by using the contact information on your bill, or the contact us form in MyAccount. They’ll take you through the options – including the Covid repayment scheme.
Keep an eye on your site - If you can, it’s worth checking on your business while it’s closed, so you can spot issues quickly and stop any additional unwanted costs. Once water has passed through your meter you do have to pay for it and any leaking pipes or equipment are your responsibility, so it’s worth looking at signs of extra water use as part of your regular checks. See our advice for the colder winter months here, to protect your operation
Usually receive a bill by post? – You can get all your bills online by using your MyAccount. If you need us to send paper bills to a different address, please let us know.
Is your site vacant? – You wouldn’t have charges, unless there is water use, if a site is classed as vacant under industry rules. This includes, among other criteria, having no stock or furniture in the building.
Making water clean and safe at your site – read this information on the things you’ll need to do.
It’s best to let us know ahead of the closing or moving date, or the day you leave a business site. You can complete our online form, or email, or call 0345 072 6072 to let us know. We’ll need your account number, business site address, date you are moving/moved out of the site and, ideally, the meter reading on the day you left, along with your forwarding address or current address details and email so we can provide you with your final bill.
If there are any further changes to the support we can give you, or any industry-wide updates, we’ll let you know on this web page.