Our promise to you

We aim to deliver the highest customer service standards.

Our experienced teams of advisors are ready to help with any queries and aim to sort them out as quickly as possible. They will always ensure you are kept up to date with the progress of your query.

We follow the water industry guaranteed standards scheme which sets out what we must do by law for you. But be sure we’ll always do more where we can.

For more information on our service standards you can download our promise to you (PDF download).
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