About us

Like to know more about us?

We’re Water Plus - the largest water retailer in the UK with more than 350,000 customers – and a joint venture between two of the largest water companies in the UK, United Utilities and Severn Trent.
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We provide our customers with water retail services, including billing, meter reading and customer account support, along with technical water efficiency services and advice. From supermarkets to multinational manufacturers, national chains to corner shops, the public sector and charities - we partner with organisations of all sizes, across all sectors throughout England and Scotland. So, whatever level of support you need, we’ve got the expertise to help.

Our main office is located in Stoke-on-Trent, with an additional satellite employee base in Glasgow.

Hear from our customers on how we’ve helped them save money and reduce operating risks.

 

You can watch this video on how a rugby club has cut costs by looking at their water use closer, with our support


And read more about a university that identified £50,000 of savings after taking steps to monitor its water use with data loggers - and reduce leaks.

To help customers, we’ve also commissioned research on employees attitudes to water at work in the private and public sector.

See how we also recently highlighted water efficiency and how it can help organisations, at the national Waterwise Conference this year and what else we’re doing to help the environment.

You can find information on the support and things for businesses to consider around Covid-19 here.

And here’s some of the awards we and our great people have been recognised for:

 
  • Our business is ranked in the top 50% of companies across the world for its approach around Corporate Social Responsibility (CSR). 2021 is the third year the water retailer has secured an EcoVadis Sustainability rating.
  • Shortlisted for the Retailer of the Year award, Water Industry Awards (WIA) 2019.
  • Finalists for Employee Engagement during Covid-19, PRCA Dare awards 2021 (Midlands area), for our work since March 2020 to keep all our people updated and to keep them safe, and ensure they’ve felt supported. Our work and the steps we took, allowed our people to be there for our customers too.
  • Finalist, Medium/Large Business of the Year, Staffordshire Chambers Business Awards 2019.
  • Commended in the Digital Award category, Staffordshire Chambers Business Awards 2019.
  • Award of Excellence for the Best Inhouse Team of the Year category, Institute of Internal Communications (IOIC), North and Midlands, 2020.
     
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